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Can I get a refund on my subscription purchase?

RefundDid you either inadvertently subscribe, create two accounts, or forget to unsubscribe to Autodesk SketchBook? If so, this article will explain what you can do. However, remember, your subscription gets you SketchBook on ALL your devices and machines (they must meet the system requirements). It also gets you free brushes from the blog. Without a subscription, you can’t import these and use these brushes. However, if you still need a refund, for whatever reason, read on.

Subscription refund policy

See the sections below for information on refunds for a subscription. With the change from paid to free, many people have questions about our refund policy. Please see Autodesk SketchBook is FREE for Everybody! for the most up-to-date refund information.

Monthly and yearly subscription*

Refunds not available for a monthly subscription

If you simply want to prevent any future charges, you can disable auto-renewal in your account settings at sketchbook.com/settings. Disabling auto-renewal only prevents further charges and allows you to continue using the full-featured version of SketchBook until the end of your current plan.

Contact SketchBook customer support for information on refunds for yearly subscription.

Mac App Store

*Please note, if you purchased your subscription through the Mac App Store, you are required to request a refund from Apple. Autodesk cannot issue refunds for Mac App Store managed subscriptions. Click here for more information on iTunes Store: purchasing and managing auto-renewal subscriptions.

Windows Store

*Please note, if you purchased your subscription through the Windows Store, you are required to request a refund from Microsoft. Autodesk cannot issue refunds for Windows Store managed subscriptions. Click here for more information on Returning items you bought from Microsoft for exchange or refund.

Updated on May 7, 2018

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