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SketchBook Desktop: Launched SketchBook and only see toolbar

Are you having issues launching Autodesk SketchBook for Desktop? This article addresses a couple canvas issues. For one, you see a blank white screen and no tools. Another shows the toolbar only. In the final example, you see the toolbar, Brush Palette, etc., but there is no canvas – only your desktop background.

No canvas in the desktop version of SketchBook- by Nicholas Manucci (only see toolbar)

No matter which of these problems you have, the solution is the same. You can force close SketchBook through the Task Manager. Once you’ve done this, you should back up our prefs, then reset them. Following the instructions for the OS you’re on: Windows or Mac.

Before doing anything, if you have created custom brushes, backup of your preference folder

WARNING

Custom color swatches cannot be restored. However, if you take a screen grab of your Color Editor, you can open the image in SketchBook and use the Color Picker to capture the colors again.

Finding your preferences for the Windows version

Before you try to find your preferences, you must unhide all files and folders to view your AppData folder. See How to configure Windows to show file extensions and hidden files for instructions for how to do this.

  • Go to the following location to find the preferences for your desktop version of SketchBook from www.sketchbook.com:

C:\Users\USER_NAME\AppData\Roaming\Autodesk\SketchBook\8.0

  • If you still have a permanent license (SketchBook Pro), go to the following location to find the preferences for your version of SketchBook purchased from Autodesk e-store or www.amazon.com:

C:\Users\USER_NAME\AppData\Roaming\Autodesk\SketchBook Pro\7.0

What to do next

  1. If you created custom brushes, create a copy of the preferences folder, rename it, and save temporarily to your desktop.
  2. Quit out of SketchBook.
  3. Delete the entire version number folder, such as 7.0 or 8.0, to delete your current preferences.
  4. Launch SketchBook and return to the preferences.
  5. Copy the contents of the saved folder on your desktop to the same folder it was copied from.
  6. Quit SketchBook and relaunch it. Your custom brushes will appear in your Brush Library.

Another way of resetting your preferences is to do this.

Finding your preferences for the Mac version

Before you try to find your preferences, you must unhide the Library folder. To unhide it, click your desktop to ensure you’re in the Finder, hold down the Option key, then choose Go > Library.

Option key to access the Library

  • If you still have a permanent license (SketchBook Pro), once the Library folder is unhidden, select GoGo to Folder and type:

~/Library/Application Support/Autodesk/SketchBook Pro/7.0

  • Go to the following location to find the preferences for your desktop version of SketchBook:

~/Library/Application Support/Autodesk/SketchBook/8.0

What to do next

  1. If you created custom brushes, create a copy of the preferences folder, rename it, and save temporarily to your desktop.
  2. Quit out of SketchBook.
  3. Delete the entire version number folder, such as 7.0 or 8.0, to delete your current preferences.
  4. Launch SketchBook and return to the preferences.
  5. Copy the contents of the saved folder on your desktop to the same folder it was copied from.
  6. Quit SketchBook and relaunch it. Your custom brushes will appear in your Brush Library.
WARNING

If you have custom brushes or color swatches, clicking Reset will remove them from your Brush Library and Color Editor. This is why we recommend you back up your preferences before resetting them. Once you relaunch SketchBook, you can restore your brushes.

Restoring Factory Defaults

Updated on May 2, 2018

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