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Having Installation Problems On Windows?

Having installation problems? This article covers basic installation guidelines, as well as common troubleshooting solutions for the Windows version of SketchBook for Desktop.

Installation Guidelines


  1. Ensure you’re installing on a computer where you have administrative privileges.
  2. Before installing the latest version of SketchBook, if you have a previous version of SketchBook, exit it (Ctrl+Q).NOTE  While it is not necessary, you may wish to uninstall any previous version of SketchBook before installing the latest version.
    • If you have previously installed SketchBook, delete the following folder:
      This removes all old installation files, enabling you to run a clean install.
    • If you have never installed SketchBook, ensure your system meets the minimum system requirements.
  3. For a problem free installation, ensure you have a reliable internet connection.

Downloading the installer

You can download the latest installer from the sketchbook.com website.

  • By default, the 32-bit installer is downloaded. If you have a 64-bit version of Windows, click the 64-bit link to ensure you download the correct installer.
  • Ensure you have a reliable internet connection. If you are behind a firewall and use a proxy server or 3rd-party internet security program, you may need to temporarily disable them. Sometimes your virus scanner may flag the installer as a potential risk. Check your browser security, as well, to ensure the download is allowed.
  • When downloading the installer, take note of where the installer was downloaded.

Running the installer

You can run the installer by either clicking RUN in your web browser’s download options or double-clicking the downloaded installer icon.


After launching the installer, follow the prompts to install SketchBook.

We do not recommending installing SketchBook for access from a remote location (i.e., installing SketchBook on machine A and launching it from machine B).

We recommend installing SketchBook to the default location. However, if installing to a non-default location, keep the following in mind:

  • Ensure your install location has full administrative privileges and enough free disk space.
  • Use English only location names to prevent any potential failure.

Troubleshooting: Common Installation Problems

My installer window is bigger than my screen and is cropped along the bottom This may occur on devices with small screens or low screen resolution.

Use your TAB key to move through the options on the screen.

Error 1618: ERROR_INSTALL_ALREADY_RUNNING 1618 Another installation is already in progress. Complete that installation before proceeding with this install.Most likely, a previous installation attempt failed, only partially installing SketchBook, so it didn’t completely exit the installation process.

To fully uninstall any previous installation failures, run the Microsoft Fixit Utility. Search for and remove SketchBook before attempting to run the installer again.

Error 997. Overlapped I/O operation is in progress This is due to a conflict with a recent Microsoft security update (KB2918614).

To fix this, consult this help article.

Error 2738: (Could not access VBScript). After that “fatal error “#141, failed to run Adsk…Your VBScript engine is not properly registered.

To properly register your VBScript engine, consult this help article.

Cannot Uninstall For any uninstall failures, run the Microsoft Fixit Utility to search for and remove SketchBook before attempting to run the installer again.

Troubleshooting: Contacting Support

  • If you are looking for help, try our forum.
  • If you need assistance with your installation:
    1. Tap Submit a request at the bottom of the page.
    2. Fill in all the pertinent information and from the Reason for Request pull-down menu, select 07. Problem Report – Installation Issues.

      Please ensure you enter the correct email and any other pertinent information, so we can respond to your issue as quickly as possible.

    3. Tap Submit. Someone from SketchBook will contact you.
Updated on October 13, 2017

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