Here are the latest FAQs for SketchBook. The FAQ will address the biggest issues customers are having and provide solutions.
I updated to iOS 11 and can’t access SketchBook Express
iOS 11 doesn’t support any 32-bit apps or 32-bit devices. Therefore, SketchBook Express cannot be found on the App Store, since it is a 32-bit app for your 32-bit devices. Check out iOS 11 with SketchBook Pro 2.x (S logo) & SketchBookX for solutions.
Where do I go to get help with a bug?
How many different versions of SketchBook are there?
There are multiple versions of SketchBook: Desktop (Windows/Mac/MAS), iOS, Android, and Windows 10. The core features are found in all versions. You will find some tools unique to the platform.
Will my device run SketchBook?
SketchBook will run on most devices. To check that your device runs SketchBook, see our system requirements.
What’s the difference between SketchBook for Desktop (Windows) and SketchBook for Windows 10 (Windows Store)?
SketchBook for Windows 10 runs on any Windows 10 tablet or PC and is optimized for touch. It works with the Surface Dial, has unlimited undo/redo, and supports HD display and 100 MP canvas size. SketchBook for Windows 10 can only be downloaded from the Microsoft Windows Store. Though this version currently excludes the following features, we’re continually adding more: transparent color, layer grouping, French curve, text tool, FlipBook, crop tool, image adjustments, and distort.
SketchBook for Desktop (Windows) only runs on Win64 devices. It contains the full feature set.
How do I get SketchBook on iOS or Android?
I purchased SketchBook from a third-party seller. Why doesn’t it have a particular feature?
Some third-party sellers, such as Amazon, continue to offer perpetual licenses of SketchBook (though some versions are many years old). We do not update or offer new features for these older installed versions. To get the latest version of SketchBook, go here.
Is your app available in other languages?
SketchBook is available in 11 languages: English, Chinese (simplified), Chinese (traditional Taiwan), Japanese, Korean, French, German, Italian, Spanish, Portuguese, and Russian.
You can change your language settings in the app’s preferences (Desktop). For the mobile versions, you will need to change the language settings on your device.
How do I download and install more brush sets?
You’ll find lots of “SketchBook Extras” inside the Desktop and Windows 10 versions, including regular themed brush sets made just for subscribers. Simply double-click the .skbrushes file to download and install the brush set. You can also download these brush sets on the SketchBook Blog. Check out Free brushes for SketchBook FAQ for more information on installing brushes.
What kind of stylus should I use with SketchBook on my mobile device?
This is an excellent question and it depends on your own personal preference (e.g., price, pressure-sensitivity, and feel). We can help you understand which ones work best on your device. For iOS devices, this stylus comparison chart can help you choose. For Android devices, the only supported stylus is the Samsung S Pen. Check out Auxiliary tools you can use with SketchBook for information on other tools that work with SketchBook.
I have a bunch of art I created in Photoshop. Can I use it in SketchBook?
My artwork is blurry or doesn’t seem to scale well when I print it. Why?
Your image resolution may simply be too low. The recommended image resolution for printing is 300 dpi. We recommend adjusting the image and canvas size each time you create a new file. Beginning with a large canvas is almost always better.
What is included in the free version of SketchBook?
Every SketchBook tool is now available. This means Flood Fill, Guides, and Perspective tools, for starters. You now also have as many layers as your device can handle, as well as all the layer options. See Layers in SketchBook for more information.