1. Frequently Asked Questions

Frequently Asked Questions

I updated to iOS 11 and can't access SketchBook Express

iOS 11 doesn’t support 32-bit apps, like SketchBook Express. This is why you can’t access it. Check out iOS 11 with SketchBook Pro 2.x (S logo) & SketchBookX for solutions.

Where do I go to get help with a bug?

Visit the Forum for help. Here are answers for the top 10 SketchBook solutions.

How many different versions of SketchBook are there?

There are multiple versions of SketchBook: Desktop (Windows/Mac/MAS), iOS, Android, and Windows 10. The core features are found in all versions. You will find some tools unique to the platform.

Will my device run SketchBook?

SketchBook will run on most devices. To check that your device runs SketchBook, see our system requirements.

What's the difference between SketchBook for Desktop (Windows) and SketchBook for Windows 10 (Windows Store)?

SketchBook for Windows 10 runs on any Windows 10 tablet or PC and is optimized for touch. It works with the Surface Dial, has unlimited undo/redo, and supports HD display and 100MP canvas size. SketchBook for Windows 10 can only be purchased through the Microsoft Windows Store. Though this version currently excludes the following features, we’re continually adding more: transparent color, layer grouping, French curve, text tool, FlipBook, crop tool, image adjustments, and distort.

SketchBook for Desktop (Windows) only runs on Win32 and Win64 devices and can only be purchased through the SketchBook website. It contains the full feature set.

How do I restore my Pro Tools?

If you’ve got a new device or updated your OS and realize you’re running the Free version, try logging into the app to reload your Pro Tools. If they’re still not loaded, see How to restore Pro Tools (in-app purchase) in SketchBook for Mobile.

How do I get SketchBook on iOS or Android?

If you have an iOS device, click here. If you have an Android device, click here.

I purchased something in the past from you, but I'm not entirely sure which version. How can I access it?

If you purchased a subscription, simply sign in to your account from inside the app. Not sure if you purchased a subscription? You can check your subscription status from the Account Settings on our site.

Pro Tools is a one-time purchase made from the iTunes App Store or Google Play Store and is only available on mobile devices. Pro Tools gives you the full SketchBook feature set without a subscription. Since it only runs on one device, this is a great solution for many of our mobile customers. You can always restore your Pro Tools purchase on that device from the iTunes App Store or Google Play Store. Here’s how.

If you purchased an older version of SketchBook (version 7.2 or before), it does not include a SketchBook subscription.

I purchased SketchBook from a third-party seller. Why doesn't it have a particular feature?

Some third-party sellers, such as Amazon, continue to offer perpetual licenses of SketchBook (though some versions are many years old). We do not update or offer new features for these older installed versions. To get the latest version of SketchBook, go here.

Is your app available in other languages?

SketchBook is available in 11 languages: English, Chinese (simplified), Chinese (traditional Taiwan), Japanese, Korean, French, German, Italian, Spanish, Portuguese, and Russian.

You can change your language settings in the app’s preferences (Desktop). For the mobile versions, you will need to change the language settings on your device.

How do I download and install more brush sets?

You’ll find lots of “SketchBook Extras” inside the Desktop and Windows 10 versions, including regular themed brush sets made just for subscribers. Simply double-click the .skbrushes file to download and install the brush set. You can also download these brush sets on the SketchBook Blog. Check out Free brushes for SketchBook FAQ for more information on installing brushes.

What kind of stylus should I use with SketchBook on my mobile device?

This is an excellent question and it depends on your own personal preference (e.g., price, pressure-sensitivity, and feel). We can help you understand which ones work best on your device. For iOS devices, this stylus comparison chart can help you choose. For Android devices, the only supported stylus is the Samsung S Pen. Check out Auxiliary tools you can use with SketchBook for information on other tools that work with SketchBook.

I have a bunch of art I created in Photoshop. Can I use it in SketchBook?

Yes! SketchBook is fully PSD compatible. You can import and export PSD files. All layers, layer blending modes, layer groups, and layer names will be preserved.

My artwork is blurry or doesn’t seem to scale well when I print it. Why?

Your image resolution may simply be too low. The recommended image resolution for printing is 300 dpi. We recommend adjusting the image and canvas size each time you create a new file. Beginning with a large canvas is almost always better.

What is included in the free version of SketchBook?

The free version of SketchBook has a limited set of tools for drawing with a default set of brushes and layers. For a full feature comparison per platform, see the following:

To see if the app is right for you, why not start a free trial? (No credit card required when you start a free trial here on our site.) 


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